Contact

Have a question about axolotl care, shipping, or your order? We’re here to help! 

At Aqua-Lotl, we believe in quick, clear communication and supporting every customer like family.

📨 Email

Reach out to us anytime at:
frankierodriquez@sbcglobal.net
We aim to respond within 24 hours (often much faster!).

📦 Order Questions

For questions about an order you’ve already placed, please include:

Your full name

Order number

Brief description of your issue

If your axolotl arrived and you need Live Arrival Guarantee support, email us within 2 hours of delivery with clear photos of the animal and  the shipping label.

🤝 Business or Collaboration Inquiries

Interested in partnering with Aqua-Lotl or featuring us in your content? Email:
frankierodriquez@sbcglobal.net

Stay Connected

Follow us on social media for axolotl tips, updates, and behind-the-scenes care:

Instagram: @aqualotlok

TikTok: aqualotlok

Threads: aqualotlok

We’d love to hear from you!